Our Safety Pledge from Modern Acupuncture's CEO

As a healthcare provider, our #1 priority as always, is the safety and well-being of our patients and staff. We have clinics across the nation and each area is affected in different ways, but regardless of your location – we know the stressors and uncertainties due to the pandemic are very tangible. All our hearts go out to those who are mourning the loss of loved ones. We also recognize the mental, physical, financial, and emotional toll this crisis has placed on our patients, staff, and families. We are all being challenged in new ways on how to best care for our children, elderly parents, friends, neighbors, communities, and especially… ourselves.

Each clinic across the country is independently owned and operated, but as a brand we are united by our mission and working closely together to provide the level of trust, care and service our patients have come to expect from Modern Acupuncture. We have always set the industry standard with our safety and sanitation policies as the largest provider of acupuncture in the U.S., but due to COVID-19, we added a team dedicated to achieving an even higher level of protection for our patients and employees.

Click here to view the latest video with our Director of Operations and Safety, Shannon Ackley, which outlines all the steps we are taking to uphold our commitment to your safety at our clinics.

While many of our clinics are open and serving patients, we also have clinics that remain temporarily closed due to state guidelines. As circumstances are evolving and changing rapidly, our team is updating protocols established in collaboration with the guidelines from the World Health Organization (WHO) and U.S Centers for Disease Control and Prevention. We are also working with each clinic to closely monitor specific requirements from the State and Local Health Departments in which they operate to make decisions in the best interest of patients, employees, and communities.


Making Your Lives Better
The pandemic has opened our eyes and hearts to a new perspective on healthcare – both mentally and physically. Our mission at Modern Acupuncture has been to make lives better since the day we launched. We are obligated to this commitment now more than ever. To solidify this commitment – we updated our tagline to instill “making your life better” in every step forward. Our promise at each clinic is to empower you, your family and friends, and community to be proactive in all aspects of your health.

Gratitude for our Heroes, Patients and Team
We also want to honor our essential workers who we all consider heroes. We have many patients who are dedicated frontline workers and we are grateful for your sacrifice and service. We admire our own team members who are currently treating patients, embracing our mission and medicine that heals in extraordinary ways. The stories of heartfelt gratitude from patients able to continue care is the fuel that inspires us to find new ways to make lives better. And for those of you patiently waiting for clinics to re-open – we are truly grateful for your loyalty and understanding as we diligently prepare to treat you soon.

Finally, we would like to express appreciation for our patients who have been with us since the beginning and those of you who just joined our family. Each of you helped us build a new paradigm for healthcare. You are our advocates. Please know – WE are YOUR advocates. We welcome the opportunity to prove that we will grow and adapt during this challenging time to serve at an even higher level. It is our duty to build trust, confidence, loyalty and a safe place for our employees and every patient who walks through the door.

Let’s Heal Together
As a nation, we have challenging times ahead. We are committed to educate and advocate for self-care. Please join us on this journey to empower yourself and those you care about to be a leader in every aspect of health and well-being. We are going to need to lean on each other. You have our genuine commitment and unwavering dedication to stick to our mission and core values while taking care of each you so we can start healing together.

Caring for our Community-Health and Safety
We value the health and wellness of our community. With the recent emergence of the Coronavirus (COVID-19), we want to take a moment to share with you what we are doing to keep our team and patients healthy.

Modern Acupuncture is following all recommendations made by the Center for Disease Control (CDC) regarding the Coronavirus and is monitoring closely for any updates.

Clinic Standards and Safety
Keeping our clinics clean and sanitized is very important to us. We have a strict set of guidelines our Acupuncturists and Zen Advisors follow every day to ensure that our patients health is never put at risk.

Our acupuncturists always sanitize their hands between every patient. Our Zen Advisors disinfect every surface regularly and in the response to the Coronavirus, we have increased cleaning protocols related to high-touch surfaces like door handles, keyboards, counters, chairs, etc. Hand sanitizer is always available next to each chair in the Zen for patients to use as well.

Doing Our Part to Stay Healthy
Health and wellness are the foundation of our brand. We’re are encouraging our team to stay home and see a doctor when they are not feeling well. We want to make absolutely sure we are taking the best care possible of our team. We ask that you give a call to reschedule your treatment when you are feeling sick. Be aware that if you are exhibiting symptoms, we may kindly ask to reschedule your treatment in person. Keeping the Modern Acupuncture community healthy and safe is our #1 priority. We appreciate your support.

Please reach out to your specific clinic to receive the most up to date information on details of temporary suspension of services (where applicable), operating hours (where applicable), safety protocols, and your unique needs. The recommendations and protocols established by the World Health Organization, the U.S. Centers for Disease Control and Prevention, as well as State Health Departments can assist you to make decisions in the best interest of your community.

We look forward to treating you soon and making your life better!


Matt Hale
Co-Founder and CEO

Additional Resources:

COVID-19 Response Tool Kit

US Department of Labor – OSHA Guidelines

United Way Community Response

Community Help: Housing, food, bills, childcare, essential services

Department of Labor Resources – will vary by state